At Dolph & Elph, we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or exchange within 7 days of delivery.
Return Eligibility
To be eligible for a return:
The product must be returned within 7 days of delivery.
The item must be unused, unworn, and in its original sealed packaging.
The product must be in the same condition as received, without stains, damage, or signs of use.
Returns may not be accepted if the product is used, washed, or damaged by the customer.
Size Related Returns
If you wish to return the product due to size or fit issues, the return shipping charges will be borne by the customer.
Exchange Policy
If you want to exchange the product for another size, the shipping charges for the exchange will be covered by the brand.
Product Quality Issues
If you are not satisfied with the product quality, or if the item is defective, damaged, or incorrect, please contact our support team first. Our team will review the issue and assist you with the best possible solution.
Before initiating a return, customers must contact our email support team.
📧 support@dolphandelph.com
Refund Process
Once the returned product is received and inspected, the refund will be processed to the original payment method.
Refunds are usually processed within 5–7 business days after the product inspection.
Important Note
Returns that involve used products, damaged items, or false return requests may be rejected.