All orders are usually processed and shipped within 24–48 business hours after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery times may vary depending on the customer’s location. Most orders are delivered within 3–7 business days after dispatch.

Once your order has been shipped, you will receive a shipping confirmation message/email along with tracking details.

While we aim to deliver orders on time, delays may occasionally occur due to logistics issues, weather conditions, or other unforeseen circumstances.

Customers are responsible for providing the correct shipping address at the time of placing the order. Dolph & Elph will not be responsible for delays or losses caused by incorrect address details.